Terms of Use

GENERAL INFORMATION

Welcome to our homepraktika online store where products are available for sale. The company is based in Pyrgos, Ilia, 15 Olympion, 801 700 7995 (Charge 1 urban unit)

The promotion, presentation, sale, transport-storage, delivery and possible return of our products displayed on this website as well as the protection of your personal data and the security of your transactions are governed by these terms of use, which we invite you to read before navigating your homepraktika and making your purchases. Your navigation in homepraktika as well as the realization of any transaction or communication with our company means the unconditional acceptance of these terms of use by you. In case of your disagreement or reservation for part or all of these terms you can send your relevant e-mail to info@homepraktika.gr before your navigation or transaction, otherwise the acceptance of all terms by you is unreserved.

Our company reserves the right to modify, renew or upgrade at any time and without prior notice to the user / consumer / visitor / member of homepraktika (in whole or in part): a) part or all of these terms of use, b) part or all the content of homeprkatika and c) part or all of the external appearance (interface), structure or composition (configuration) of homepraktika as well as its technical specifications. The company also reserves the right at any time, unjustifiably and without prior notice to the user / consumer / visitor / member of homepraktika to cancel, suspend or terminate the operation of homepraktika. The user / consumer / consumer / member of homepraktika unreservedly acknowledges and accepts all of the above by simply navigating and / or using the services of homepraktika.

2. DESCRIPTION OF SERVICE

The homepraktika online store promotes, promotes and resells the products of the suppliers with which it cooperates. The company reserves the right to freely choose the products it promotes in homepraktika and to modify, renew and / or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it can freely choose and carry out as well as modify, renew and / or withdraw at any time and without prior notice and / or compliance with a deadline.

3. RECEIPT OF REQUEST FOR ORDER & COMPLETION OF ORDERS

Homepraktika is a department store that works with a variety of suppliers, importers and manufacturers (foreign and domestic) in order to bring you a very wide range of products and in fact at the best possible prices. Therefore, although we take all possible measures for the availability of our products as it appears in homepraktika, there is a case that a product displayed in homepraktika is not finally available or is not available within the delivery time mentioned in homepraktika, for reasons that are not fall within our sphere of influence. For this reason and in order to fully inform you and protect you as much as possible from unforeseen events, the orders are completed as follows:

a) SEND REQUEST FOR ORDER - You can navigate in our online store, freely choose through Homepraktika the products of your choice and place them in your shopping cart. Then, following the 'steps' that are indicated to you each time, you should proceed with the sending of your request for an order to our company. In order to provide you with the best and most complete service and to facilitate your future purchases during your first order, you register as a Homepraktika user by filling in all your personal information requested in the respective registration form. Then, each time after completing your purchases, fill in all the details of your order request that appear on the order form. All information sent to our company falls under the strict policy of protection of your personal data that our company adheres to and is collected and processed with complete security and diligence and only with your explicit consent provided by sending the above form. In any case, every time you send a request to order to our company, you must first have accepted these terms of use, which govern the transactions between us in their entirety as referred to in Article 1 above. You are also responsible for the correctness and legality of your above information which our Company knows only upon your statement.

Upon sending the request for your order, an automated message is displayed that includes the details of the order request that our company will receive, which is also sent to the e-mail address that you have stated to us. All your requests are received by us subject to the availability check of the products included in your order request (which check takes place after the start of the processing stage following your request). At the stage of receiving your request and the automatic viewing of the content of your order request, the processing of your request by our company has not started yet.

b) PROCESS REQUEST PROCESSING - If your order request is sent from 9.00 to 14:00 on a business day and time (Monday to Friday) then you will receive an immediate message at the e-mail address where you stated that your request is at the stage of processing by our company. Otherwise you will receive this message within the next business day. During the processing of your request, the availability of all the products included in your order request is checked.

i) In case there is availability of all the products included in your request within the delivery time mentioned in our online store then you will be sent a message to the e-mail address and / or the mobile phone number you have stated that will confirm the your order and will include all its details. The shipment of the products will then be made according to the delivery schedule of our partner courier company.

ii) In case there is not available any of the items you placed in the order and / or that a product will be available after the delivery time listed in our online store, then our Company will contact you or by message to the e-mail address and / or mobile phone number that you have stated to us either by direct telephone contact with you through its representative (or in all the above ways) in order to consult with you for any modification, correction or cancellation of your order . If it is not possible to contact you within 10 days of sending your order request, your request will be automatically canceled and you will have to send us a new request again. In any case, any new order (modified or not) will be sent to you again with a new e-mail and / or to the mobile phone that you have stated and this message will be the confirmation of your order based on which you will execute your order. The shipment of the products will then be made according to the delivery schedule of our partner courier company.

c) Our Company may contact you via e-mail and / or mobile phone message which you have stated to us during your registration throughout the delivery of your order to you for any issue concerning the receipt, processing, execution and / or transfer of your order and / or payment and / or return of products or for anything else. The parties agree that this communication (via e-mail and / or text message to your mobile phone-sms) also covers the legal requirements for your written notification, notification, order confirmation, where and when required by law. . In case you wish to express your objections, or to provide you with clarifications on the content of a message you have received above, or for any other reason you can contact us either by sending an e-mail and / or a reply to the sms that will you have received and / or call us directly at the following telephone numbers 801 700 7995 from landline and 26210 27161 from mobile.

4. METHODS OF PAYMENT

In order to provide you with the best and most complete service, our company has a choice of payment method for the products you are interested in buying, which, as analyzed and then, is related, among other things, to the processing time of your order request and / or time of sending the product to you. Once you have decided which payment process suits you, select the corresponding payment method at the appropriate point of your order request form and enter your necessary details if needed. The collection and processing of the payment details that you send us fall under the strict policy of protection of your personal data maintained by our company and are collected and processed with complete security and diligence and only with your consent provided by sending the order request. your. Especially for credit card payments, all the necessary security measures are taken in cooperation with the cooperating financial institutions, which ensure the maximum possible protection in your electronic transactions and secure your payments.

The payment methods are specifically the following:

a) COD

b) IN BANK ACCOUNT - If you have chosen to deposit in a bank account as a payment method, then you will have to discount your order (and any agreed costs eg transfer) in order to start the process of processing your order request and the Commitment of the products included in it by us, in one of our company accounts that appear in the order form and in the e-mail that you will receive as soon as your order is processed, stating your order code as a reason.

Then you should send us a copy of this deposit either by fax, fax 26210 35948, or by e-mail to info@Homepraktika.gr. After receiving a valid copy of the total amount, the order processing and confirmation process is followed and the relevant emails and / or messages are sent to the mobile phone that you have stated to us. In case of non-receipt of a copy within 7 calendar days or non-receipt of a valid copy of the deposit of the entire amount, your order will be canceled free of charge and the contract of sale will be considered as never drawn up. A relevant cancellation message will be sent to you at the email address and / or mobile phone number you provided. In case of cancellation or modification of your order until the shipment of the product (s) the interest-free refund process will be followed, after contacting you with one of the above mentioned ways of communication (article 3 c above) in order to give us the bank account number to which you wish to make the deposit.

c) WITH CREDIT CARD

Homepraktika accepts all credit cards, you can pay via credit, debit and prepaid cards of Visa, MasterCard, Maestro, American Express.

Credit card information is protected through an online system that guarantees a completely secure transaction environment. You will need to fill in all the details of your credit card in order for the order request to be registered. All transactions using a credit card are made through the secure system of ALPHA BANK. At homepraktika I do not store or hold credit card numbers for added security.

Once you have chosen the credit card as a payment method, the process will be carried out and completed through our trusted partner - a banking institution that provides all the security guarantees of electronic transactions. In particular, your transactions in our online store are protected by top online security systems that guarantee a secure trading environment in many large companies worldwide.

i) Before confirming your order, your credit card will be pre-approved with a commitment of the total amount (price and any agreed costs, eg transfer) in order to make the corresponding commitment of the product (s) that will be sent to you. we send. For some credit cards that are not technically possible to pre-authorize at this stage, the final amount of the total amount will be charged. In the event that at the stage of confirmation of your order there is a problem with your pre-approval then the Company will contact you in one of the ways mentioned in article 3c above in order to consult with you on this issue. If any of the required ways of contacting you is not possible for any reason within 10 days from the sending of your order request, your request will be automatically canceled and you will have to send a request to us again. In this case, a relevant message will be sent to you to cancel your order request to the e-mail address you have stated to us. In case of successful pre-approval, the final charge of your card is made by sending the products to you.

ii) In the event that at any point, even after any delivery to you of the product you have ordered, even if the above pre-approval has been obtained, any inadvertently and / or due to technical or other problem and / or for any other reason and The final charge of your card with the corresponding price and expenses has not been made, our Company has the right to make the final charge of the amount and expenses corresponding to your executed order at any later stage, at any point in time. With your final charge, a relevant message will be sent to the e-mail address and / or the mobile phone that you have stated to us.

In case you choose to pay by credit card you must be present at the receipt of your order with your credit card and your ID. In case the order is made on the data and on behalf of a company then the credit card you use must be corporate. That is, to have been issued in the data of the respective company. Also during the delivery the authorized holder with his credit card and ID must be present.

5. DELIVERY OF PRODUCTS / SHIPPING COSTS

a) With the confirmation of your order you will be informed with an email to the e-mail address and / or to the mobile phone that you have stated to us and for the delivery time of your products depending on the area you have chosen to have the products sent to you.

b) In any case, your order will be sent to you by our company or by a cooperating carrier of its choice during working hours and days (Monday - Friday, 09: 00-17: 00). According to the basic delivery schedule of our partner courier company, the deliveries are as follows:

- within Attica within 24 hours from the shipment of the products to the carrier

- - in county capitals within 48 hours of shipment of goods to the carrier (excluding islands)

- - in other areas within 48 hours of dispatch of the goods to the carrier excluding remote areas which can be delivered in 72 hours

Our company and its partners take all the necessary measures for the valid delivery to you of the products you have ordered based on the above schedule. However, it is not responsible for any delays due to force majeure or events beyond its control. Indicatively, it is not responsible for causes of delivery delays due to delays in customs, intermediate loading-unloading areas, strikes of means of transport or other strikes that affect the delivery of products to our company warehouses by our suppliers, etc. In case of any company or We will make every effort to contact you with the information you have provided in order to inform you about it and to consult with you about the new delivery or the delivery of another product.

c) Without prejudice to any special charges that will be expressly provided for in a product that has been posted on our website and in any case in the confirmation of your order.

6. PRODUCT RETURN POLICY

Returns to Rollers and Shading Blinds are not accepted

Because shading rollers and metal blinds are a special order for each customer depending on the dimensions, they can not be accepted.

That is why you must be very careful when measuring the dimensions, if you encounter a problem please contact us.

Returns are accepted on all other products.

Caution:

You should check your products within 48 hours of receiving them to make sure they are the products you ordered and are in good condition.

Otherwise returns of the products are not accepted.

7. POSSIBILITY OF CANCELLATION OF ORDER

It is possible to cancel your order in the following cases:

a) Before sending / receiving the product - Cancellation is possible by sending an e-mail to the email address support@Homepraktika.gr or by phone at 801 700 799

b) Upon receipt of the product - You can exercise your right of withdrawal within 14 calendar days

8. USE / OPERATION & WEBSITE CONTENT

a) Use / Operation Homepraktika Both parties (company and consumer) are committed to the correct and based on good faith and business ethics use and operation of the website. In order to have proper and complete access to Homepraktika, the JavaScript language as well as the ability to download cookies must be enabled in the browser. To use Homepraktika you must have an Internet Explorer version over 6 or a Mozilla Firefox version over 3.5 or a similar web browser version installed. It is also recommended that you use the latest versions of browsers as well as Adobe Flash Player to display additional graphics. The Homepraktika user / consumer / visitor / member acknowledges and accepts that in order to use some of the Homepraktika services it may be necessary to download some upgraded electronic programs to their PC. The Company takes all necessary measures for the continuous and uninterrupted operation of Homepraktika, but reserves the exclusive right, and the consumer accepts it, to permanently or temporarily suspend the operation of Homepraktika with or without notice to its users / members and visitors. Home practice. In any case the user / consumer / visitor / member undertakes the obligation and accepts that they will not use Homepraktika for sending, publishing, sending by e-mail or other means of any content that is illegal, harmful, threatening, offensive, annoying, defamatory, defamatory, obscene, obscene, libelous, violates the privacy of others, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not allowed to be transmitted in accordance with the law or or management relationships (such as inside information, property and confidential information acquired or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of third party accounts, or contains viruses; any other Mr. files, programs or programs designed to interrupt, cause damage, destroy or equip the operation of any computer software or hardware, whether intentionally or unintentionally in violation of applicable Greek and Community law and its provisions, may harass third parties in any way and any content is used to collect or store personal data about other users.

b) Content Homepraktika - The company takes every possible care for the correct publication - display of information regarding the products it promotes through Homepraktika. However, our company is not responsible for any errors in the operation of the online department store in the listed and displayed information (such as the indicative price, availability, photo, type, etc.) that may be indicatively due to technological failures-errors, typographical and / or "human" errors and / or incorrect information from suppliers, even through its negligence. If you find an error before and / or after the completion of your order, we invite you to send a relevant e-mail to the email address info@Homepraktika.gr and / or to contact us at tel. 801 700 7995 or fax 26210 35948. In In any case, if you find an error, we ask you not to send an order request before notifying our company and clarifying the specific issue.

The retail prices of the products are mostly determined by the suppliers. Nevertheless, our company follows a free pricing policy based on its commercial strategy, always within the framework of the provided legislation, especially the provisions on protection of competition (fair and unfair). Therefore it is possible to find a difference in the prices of the products sold in Homepraktika from other similar products sold in other points of sale, given that our company from time to time makes product offers or other promotions whenever it deems necessary. The company also reserves the right and the user / consumer / visitor / member of Homepraktika accepts it, to modify the listed prices and to change and / or withdraw the offers at any time with or without prior notice of its users / consumers / visitors / members Home practice.

9. COPYRIGHT

The entire content of Homepraktika (except for those elements that belong to third parties, eg copyrights of third parties, partners, organizations, etc.), ie indicative and not restrictive texts, photos, drawings, commercial and financial elements, programs, files of all kinds, marks / logos, layout of Homepraktika etc, are the subject of copyright of the company and are protected by the relevant provisions of Greek Law, European and applicable international conventions on intellectual property . Under no circumstances should their appearance and promotion on Homepraktika be construed as a transfer and / or assignment of their license and / or right of use. Based on the above, therefore, the full or partial copying, distribution, transfer, processing, storage, reproduction, republishing, modification and any related action on the above data, without any explicit prior written consent of the company, is expressly prohibited. Otherwise, the above actions may constitute an infringement of the intellectual / industrial property rights of the company, which reserves the right to claim any positive and negative damage caused to it in accordance with the provisions of applicable law.

The user / consumer / visitor / member of Homepraktika accepts and acknowledges that the company has the ability to commercialize (either by itself or by third parties) all the data displayed on Homepraktika as well as the modification of this data whenever it wishes with or without prior notification of Homepraktika users / consumers / visitors / members.

Personal Data - Privacy Policy

At homepraktika we want you to know and have control over what data you share with us and what we do with it. This text (called the Privacy Policy) explains in simple words but also clearly what data we collect and how we use it. Its purpose is to help you decide what data you want to share with us and how.

Below is a brief presentation on the most important points of the privacy policy, but we suggest that you read the full text.

• When you use homepraktika - even without buying a product - we receive from you personal data such as the IP address and the type of device you use, without them identifying you. In addition, by choosing to create an account at homepraktika you share with us your e-mail address, your mobile number, your name and details of your address. We use this information to secure your account as well as to contact you about issues that concern you.
• At homepraktika he wants to make your online shopping better. We give you the ability to save in your account products that interest you. We use information from the products you are looking for, seeing and saving to show you results that may interest you more as well as to alert you to opportunities that may interest you.
• Homepraktika provides the possibility of public communication. Product reviews are public and visible to all homepraktika visitors.
• Through your account settings you can choose which data you will share with us and manage your preferences regarding our communication with you and promotions.

For any question or comment regarding this policy, do not hesitate to contact us by email at info @ homepraktika, gr or by phone 801 700 7995.

Data you provide us

All the data you provide to us is required by the services we use in order to work.

Account information

You do not need to have an account to use or make a purchase from homepraktika. If you choose to create an account we will ask you for the following information:

• Name
• Last name
• E-mail
• Landline or mobile phone
• Address information
• Login code

The above information does not appear in public. Only your name is displayed when you log in with the password, which only you know. Giving the above information you can very easily make your online purchases, without having to fill in the order form every time. You can also track the progress of your order as well as the history of all your orders. This information is also used by specialized staff of our store to send the products of your order.

You can also choose if you want to receive updates from offers and news of our store.

Shipping / Billing Details

If you make a purchase through homepraktika, we will ask you for the pricing and shipping details of the products you will buy. The invoicing data are used for the issuance of the receipt or invoice and are stored securely by the homepraktika which is accessible only to specialized staff of our store.

In order to be able to process your order, we share the shipping details with the transport company, where it will deliver your products.

If you choose to pay by card, your card details are not saved by homepraktika, they are registered in the payment form of the cooperating bank.

Data we receive

When you use our services or visit our store, we may receive data that concerns you. We use this data in order to provide our services.

Cookies

Cookies are small text files that contain pieces of information that are stored on your computer or device and which you send us each time you visit. We use cookies in order to be able to offer you personalized content and to measure the performance of homepraktika and to export statistics for the use of our services. Most browsers accept cookies automatically, however you can control the behavior of your browser from its settings. However, keep in mind that cookies are necessary in order for your account to work, although they are not necessary for every use of the site.

Traffic history

All network services have access to specific data sent from your device while browsing the internet. This way we also receive data from your homepraktika navigation and from your interaction with our other services, even if you do not have a homepraktika account. For example, when you visit a homepraktika page. We call this set of data Traffic History.

This Traffic History includes information such as the IP address, the type and manufacturer of your device, the type of browser and operating system, the page you are visiting, the page that referred you to us, the search terms you used and your cookies.

We use this data to ensure that our services operate safely and quickly, to improve the content we provide and to evaluate its effectiveness. We may also use this data in conjunction with the data you provide to us to show you personalized content that you may be more interested in.

Information we share with third parties

Homepraktika is made to make your online shopping better. In general, we do not share your personal data with third parties. In cases where we do, we do so either with your consent, or because it is necessary for us to be able to provide our services, or because we have to comply with applicable laws.

Service providers

In order to offer you our services, we in turn receive services from companies located in the EU. and the USA. For example, we use Google Analytics to better understand how our users use homepraktika, and we use third-party data networks to connect our infrastructure to the internet.